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Everything But the What

written by Parita 12 Comments

At training last week, we spent a lot of time talking about the how – how you talk to people, how you portray yourself, and how your use body language to communicate. 

This is especially important for everyone to understand, not just businessmen/women, because only 7% of most received messages are based on content (the words you’re saying).  The rest of the pie is divided between tone (38%) and body language (55%).  This is not to say that your content can be sloppy or disconnected, but when thinking about the overall message you are trying to send, tone and body language are incredibly important – 93% important!

My favorite little quote I say all the time is, “It’s not what you say, but how you say it.”  So true!

Instead of blabbering on and on about my thoughts on this topic, I thought I would share some of the quotes that were posted around our room last week.  I think they paint a better picture about all of this than I ever could.

image

image 
image

Does the breakdown between content, tone, and body language surprise you?

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Written on March 21, 2012 Related:Inspirational, Self

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  1. Adrienne says

    March 21, 2012 at 7:29 am

    Yes!! I need to work on that when communicating with my husband! 🙂 Thanks for the insight.

    Reply
    • Parita says

      March 22, 2012 at 9:09 pm

      Oh man, me too! Slowly but surely… 🙂

      Reply
  2. Khushboo Thadani says

    March 21, 2012 at 10:43 am

    …which explains why when a woman says “I’m Fine”, she most probably isn’t ;)!

    Reply
    • Parita says

      March 22, 2012 at 9:10 pm

      Oh how true that is!

      Reply
  3. Sarah @ The Smart Kitchen says

    March 21, 2012 at 11:22 am

    This is SO true. You can say one thing, and mean something completely different, but the only way to know is to pay attention to body language and tone.

    Reply
  4. Laura @ LauraLivesLife says

    March 21, 2012 at 3:21 pm

    I need to be SO careful of this, especially at work! Great reminder!

    Reply
    • Parita says

      March 22, 2012 at 9:11 pm

      After the training, it’s all I can think about with every conversation I have. I may be taking it overboard!! Hahaha…

      Reply
  5. Honey What's Cooking says

    March 21, 2012 at 4:38 pm

    i love the images. that’s really surprising that only 7% of what you say really matters.. yeah that took me by surprise. so basically you need to use body language and tone in order to sell yourself.

    Reply
    • Parita says

      March 22, 2012 at 9:12 pm

      It is pretty surprising, but the awesome thing is that by looking at communication through this lens, you can not only sell yourself but also build better relationships because now you’re focusing on the other person and what their perceptions and feeling are.

      Reply
  6. Sig says

    March 21, 2012 at 7:53 pm

    Ha – doesn’t surprise me but it’s still interesting to see just how much body language and tone influences people’s reactions.

    I’m often guilty of going off on a rant without realising how the message might be coming across.

    Hahaha @ Khushboo too – so so true!

    Reply
  7. Kiran says

    March 22, 2012 at 1:46 am

    Ha! Khushboo totally summarized it for me here 😀

    Kiran @ KiranTarun.com

    Reply
  8. Ameena says

    March 22, 2012 at 11:47 am

    I love that Emerson quote…I need to remember this every day! Especially when parenting. 🙂

    Reply
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